Contact us
Questions about an order, a return or a toy? We are happy to help.
Last updated 6 October 2026
If your message is about an order, please include your order number, which is in your confirmation email. We aim to reply within two working days.
Quick answers
- Delivery costs and timescales: delivery
- Sending something back: returns
- Track an order: your account
- A safety concern: toy safety
Our details
Email: toylostore@gmail.com